/* Shared ticket UI: plain text messages, no embedded external content. */
.ticket-message{padding:23px 25px;border:1px solid var(--line);background:var(--panel);min-width:0}
.ticket-message+.ticket-message{margin-top:16px}.ticket-message.from-staff{border-left:3px solid var(--accent);background:#23231b}
.message-byline{display:flex;align-items:center;gap:10px;margin-bottom:16px;font-size:12px;flex-wrap:wrap}
.message-avatar{width:29px;height:29px;display:grid;place-items:center;background:var(--raised);border:1px solid var(--line);color:var(--muted)}
.message-avatar .icon{width:15px;height:15px}.from-staff .message-avatar{color:var(--accent)}
.message-byline time{margin-left:auto;font:10px var(--mono);color:var(--muted)}.message-text{font-size:14px;line-height:1.85}
.message-status{display:flex;align-items:center;gap:9px;font-size:11px;color:var(--muted);margin-top:18px;padding-top:14px;border-top:1px solid var(--line)}
.message-status>.icon{width:14px;height:14px}.internal-note{background:#1e2521!important;border-left-color:#93b6a2!important;border-style:dashed}
.internal-note>.field-hint{display:block;margin-top:16px}.ticket-details{margin:0;display:grid;gap:16px}
.ticket-details div{min-width:0}.ticket-details dt{color:var(--muted);font-size:10px;margin-bottom:3px}.ticket-details dd{margin:0;font-size:12px;overflow-wrap:anywhere;white-space:pre-wrap}
.ticket-details div:last-child dd{font:10px/1.6 var(--mono)}.ticket-evidence{margin-top:25px;padding-top:22px;border-top:1px solid var(--line)}
.ticket-evidence>.eyebrow{font-size:9px;margin-bottom:12px}.evidence-link{display:flex;gap:10px;padding-block:10px;border-bottom:1px solid var(--line)}
.evidence-link>.icon{width:15px;height:15px;margin-top:3px;color:var(--accent)}.evidence-link span{min-width:0}.evidence-link strong{display:block;font-size:11px}
.evidence-link small{display:block;color:var(--muted);font:10px/1.6 var(--mono);overflow-wrap:anywhere}.ticket-evidence>.field-hint{display:block;margin-top:13px;line-height:1.8}
.identity-notice{font-size:10px;line-height:1.8;color:var(--muted);padding-top:16px;margin-top:18px;border-top:1px solid var(--line)}
.ticket-reply-box{padding:25px;border:1px solid var(--line);background:var(--panel);margin-top:24px}.ticket-reply-box h2,.ticket-reply-box h3{font-size:23px;margin-bottom:9px}
.ticket-reply-box>p{font-size:12px;color:var(--muted);margin-bottom:20px}.ticket-reply-box textarea{min-height:140px;line-height:1.8}
.ticket-reply-box .form-actions{align-items:center;justify-content:space-between}.ticket-reply-box .form-actions .field-hint{max-width:280px}
.ticket-reply-box .form-actions .button{flex:none}.ticket-thread-head{display:flex;justify-content:space-between;gap:16px;align-items:center;margin-bottom:20px}
.ticket-thread-head h2{font-size:21px}.ticket-thread-head .eyebrow{font-size:9px}.ticket-panel{border:1px solid var(--line);background:var(--panel);padding:26px}
.ticket-panel>.eyebrow{margin-bottom:23px}.ticket-panel h3{font-size:23px;margin-bottom:16px}
.ticket-closed{margin-top:24px;display:block}.ticket-closed strong{display:block;margin-bottom:6px}.ticket-closed p{font-size:12px;color:var(--muted)}
@media(max-width:700px){.ticket-message{padding:19px}.message-byline{gap:8px}.message-byline time{font-size:9px}.message-text{font-size:13px}.ticket-reply-box{padding:20px}.ticket-reply-box .form-actions{align-items:flex-start}.ticket-reply-box .form-actions .button{width:100%}.ticket-panel{padding:21px}.message-avatar{width:25px;height:25px}}